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About
Design leader with 14+ years of experience in B2B data solutions and B2C smart home app.
I advocate for design rationale within constraints, ensure evaluation, and foster a learning culture.
Experiences
Senior Product Design Manager
at Cisco/Splunk
2021 - Present
Managing 7 designers and 1 intern focused on Data Administrator personas. Delivering core platform capabilities across Observability, Security, and Industrial IoT.
Leadership: Manage 7 designers (Jr. to Principal), driving career growth and design excellence.
Execution: Drove the design for the launch of Cloud Data Manager, Edge, and Ingest Processor.
Scale: Enabled 500+ enterprise clients to manage 300M+ daily events and 5TB+ data loads.
Efficiency: Reduced cloud data onboarding from days to <30 minutes for AWS, Azure, and GCP.
Integration: Scaled OTI to Cisco Meraki devices, enabling real-time dashboards for industrial users.
Talent: Hire/mentor 4 interns annually and lead monthly AI and Research knowledge sessions.
Senior Product Design Manager
at Cisco/Splunk
2021 - Present
Managing 7 designers and 1 intern focused on Data Administrator personas. Delivering core platform capabilities across Observability, Security, and Industrial IoT.
Leadership: Manage 7 designers (Jr. to Principal), driving career growth and design excellence.
Execution: Drove the design for the launch of Cloud Data Manager, Edge, and Ingest Processor.
Scale: Enabled 500+ enterprise clients to manage 300M+ daily events and 5TB+ data loads.
Efficiency: Reduced cloud data onboarding from days to <30 minutes for AWS, Azure, and GCP.
Integration: Scaled OTI to Cisco Meraki devices, enabling real-time dashboards for industrial users.
Talent: Hire/mentor 4 interns annually and lead monthly AI and Research knowledge sessions.
Principal Product Designer
at Splunk
2019 - 2021
Leading and mentoring 3 designers while directing major product launches across data processing and business analytics. Scaled high-concurrency solutions for automotive, fintech, and e-commerce leaders.
Data Stream Processor: Enhanced data pipeline experience, securing major auto and fintech clients.
IT Essentials Learn: Shipped a full learning solution in 1.5 months with 424 active users in 30 days.
Splunk Business Flow: Enabled incident monitoring experience with dashboard and alert features, securing a major e-commerce deal.com
Principal Product Designer
at Splunk
2019 - 2021
Leading and mentoring 3 designers while directing major product launches across data processing and business analytics. Scaled high-concurrency solutions for automotive, fintech, and e-commerce leaders.
Data Stream Processor: Enhanced data pipeline experience, securing major auto and fintech clients.
IT Essentials Learn: Shipped a full learning solution in 1.5 months with 424 active users in 30 days.
Splunk Business Flow: Enabled incident monitoring experience with dashboard and alert features, securing a major e-commerce deal.com
Senior UX Designer
at Treasure Data
2018 - 2019
Directed design for a leading Customer Data Platform (CDP), creating unified workflows for data engineers, marketers, and administrators within a centralized console.
Design System: Initiated a Figma design system to improve handoff and communication with FEs.
Data Integration: Delivered vision of a centralized hub and dashboard for streamlined connectivity.
Enterprise Access: Designed a "Policy Set" permission framework that met Fortune 500 needs.
Audience Studio: Redesigned the segmentation experience with SQL features for marketers.
Team Operations: Managed a design intern to oversee priorities and daily product goals.
Senior UX Designer
at Treasure Data
2018 - 2019
Directed design for a leading Customer Data Platform (CDP), creating unified workflows for data engineers, marketers, and administrators within a centralized console.
Design System: Initiated a Figma design system to improve handoff and communication with FEs.
Data Integration: Delivered vision of a centralized hub and dashboard for streamlined connectivity.
Enterprise Access: Designed a "Policy Set" permission framework that met Fortune 500 needs.
Audience Studio: Redesigned the segmentation experience with SQL features for marketers.
Team Operations: Managed a design intern to oversee priorities and daily product goals.
Senior UX Designer
at App Annie
2017 - 2018
Owned the full design process from product discovery to pixel-perfect implementation, collaborating with cross-functional teams to launch insights tools for the global app economy.
Products: Led various data report designs for 500k+ users to simplify the complex market insights.
Design System: Enhanced the design system to drive consistency and team alignment.
Slack Integration: Shipped the 0-to-1 Slack integration, securing 1,000+ active connections.
Engagement: Redesigned alert setup workflows to boost conversion rates from 45% to 80%+.
Senior UX Designer
at App Annie
2017 - 2018
Owned the full design process from product discovery to pixel-perfect implementation, collaborating with cross-functional teams to launch insights tools for the global app economy.
Products: Led various data report designs for 500k+ users to simplify the complex market insights.
Design System: Enhanced the design system to drive consistency and team alignment.
Slack Integration: Shipped the 0-to-1 Slack integration, securing 1,000+ active connections.
Engagement: Redesigned alert setup workflows to boost conversion rates from 45% to 80%+.
UX Designer
at Splunk
2015 - 2017
Joined as the first UX designer to lead the 0-to-1 launch of the Kasa Smart Home app, maintaining a 4.5+ star rating while scaling the ecosystem across mobile, web, and hardware interfaces.
App Launch: Led the foundational UX for the Kasa app, achieving a consistent 4.5+ star rating.
Installation: Shipped the 0-to-1 experience for the #1 Amazon Smart Plug, earning top-tier user reviews.
Light Bulb Control: Designed the interaction model, securing a best-seller rank in home automation.
Smart Home Ecosystem: Led UX to deliver synced behaviors across app, web GUI, and touch screen.
Team Management: Managed and mentored 4 junior designers.
UX Designer
at Splunk
2015 - 2017
Joined as the first UX designer to lead the 0-to-1 launch of the Kasa Smart Home app, maintaining a 4.5+ star rating while scaling the ecosystem across mobile, web, and hardware interfaces.
App Launch: Led the foundational UX for the Kasa app, achieving a consistent 4.5+ star rating.
Installation: Shipped the 0-to-1 experience for the #1 Amazon Smart Plug, earning top-tier user reviews.
Light Bulb Control: Designed the interaction model, securing a best-seller rank in home automation.
Smart Home Ecosystem: Led UX to deliver synced behaviors across app, web GUI, and touch screen.
Team Management: Managed and mentored 4 junior designers.
✉️ Contact
Building something interesting that needs a design expert with an analytical mindset?
crafted with love by Chung Han Tsai
✉️ Contact
Building something interesting that needs a design expert with an analytical mindset?
crafted with love by Chung Han Tsai